The sector-specific guidance above connects to high-level health & safety advice for all stakeholders in the
home moving process, including guidelines for consumers to ensure transparency and understanding between
all parties. To request a copy of this general guidance, email email@example.com
June 2020 Removals & Storage 19
• The service proposal (quotation) should request
that access to WC, wash facilities (and possibly a
shower) should be made available for the move
crew, and that where possible those facilities
would be for the use of the crew only.
• Windows should be opened to maximise
• The customer should provide a kettle for staff to
make their own refreshments using their own
cups/tea bags, etc.
• Completed job sheets/inventories, etc. to be
emailed to the customer to avoid contact.
• Terms and conditions should be varied to allow
for potential problems or restrictions arising
3. Additional operational procedures
to be employed to minimise risks
• As above, a more detailed risk assessment to be
completed by operations management staff.
• The disclaimer obtained from the customer at
the quotation stage to be reviewed.
• Any customer considered to be in a high-risk
category should not be on site and a representative
may need to be appointed in their place.
• During the move, although it will be inevitable
that the crew cannot socially distance from each
other, the customer must always maintain a two
metre spacing from the crew.
• Operators should stagger the start times of their
crews to minimise the number of staff present at
the beginning and end of each shift pattern.
• Operators to ensure that teams are consistently
working together (i.e., maintain the same crew
pairings) so far as is possible in order to minimise
staff having multiple/varied work partners.
• Operators to maintain wellness checks at
the start of each day, to include temperature
readings being taken/reported each morning.
• Staff to be reminded of the need for good hand
and respiratory hygiene, and to avoid touching
• Staff who are unwell with symptoms of Covid-19
must not present themselves for work. In the
event that they do, they must be sent home.
• Canteen/crew rooms to remain closed and
operational staff to be excluded from having
access to office areas.
• Washrooms to be equipped with soap and paper
towels or blow driers. Showers to be provided
• All operational staff to carry a change of uniform
and/or an apron, personal towel, paper towels,
their own refreshments (tea/coffee/foodstuff) and
equipment (cup/plate/cutlery, etc).
• Personal protective equipment (PPE) to be
provided to all crew members and to include
items from the following list:
- disposable facemasks or similar (e.g.
washable nose/mouth protection item)
- eye protection
- work gloves.
• Each crew to carry alcohol hand sanitiser and
disinfectant wipes, stocks to be replenished as/
• Remind staff to catch coughs and sneezes
in tissues and to dispose of used tissues in a
• Crews to carry individual plastic bags for
holding used clothing, etc.
• When travelling in the cab of the vehicle, ensure
that windows are opened slightly and that
facemasks/visors are worn.
• No more than two staff to travel in the cab of
the vehicle at any one time. Additional crew
members should travel separately to/from site.
• Crew to change footwear when in the cab, and
any wet weather gear or soiled clothing to be
stowed in vehicle body lockers and not in the cab.
• On overnight trips, only one person to sleep in
the sleeper cab or pod. Any other crew members
to use alternative accommodation.
• Plan overnight stops to ensure that all necessary
facilities are available to the crew.
• Where possible, utilise local BAR Members to
provide portering assistance for distance moves.
• Crew to maintain social distancing measures
as far as is possible when working and should
avoid passing in restricted spaces such as
hallways, staircases and landings, and also to
wait for the co-worker to leave vehicle load area
before entering where possible.
• Every time a two-person carry is required, crew
members should use the eye protection and
• Crew should wash their hands thoroughly on an
hourly basis and frequently sanitise work gloves.
• Packing materials should only be used once.
• Vehicle blankets (woollen and/or paper) and
webs must be changed regularly and then left
for a period of 72 hours before being reused.
• Vehicle cabs (frequent cleaning of the steering
wheel, dashboard, seats and door handles, etc.)
and load areas, together with all equipment, to
be deep cleaned daily.
• Limit smoking breaks and take any well away
from the vehicle or residence. Wash hands
Advice for removal companies
travelling across Europe
In addition to the points above:
• Carry on board enough provisions to maintain a
high level of hygiene.
• Avoid crowded places. Only leave the cab in places
with high concentration of people if absolutely
necessary, and if doing so wear PPE as directed.
• In areas of high alert/restricted areas, the
authorities may not have limited the movement
of trucks and vans so that business can continue.
However, they will certainly check the trip routing
documentation in order to prove the reason for the
vehicle being where it is.
• In order to have uninterrupted travel to the
destination, make sure the trip documentation
folder includes any specific travel orders that may
be required for that journey, together with the trip
schedule showing all deliveries/collections planned.
• Ensure that there are enough ‘contingency’ copies
of all paperwork.
Instructions for personal behaviour in
an epidemiological coronavirus
situation (to be shared with staff)
1. Limit as much as possible any contact with people;
this is the most important condition for staying
healthy. Go directly from home to work and then
back home. Even if your journey is short, do not use
public transportation unless absolutely necessary.
2. Wash your hands as often as possible with soap or
use alcohol-based disinfectants. Use wet wipes when
you are outside.
3. Eat at home and bring your own food into work.
4. If you are returning from an area with a high risk of
contamination but you have no symptoms, call your
doctor and ask for advice on what to do. Inform
your office without delay.
5. Don’t shake hands! Use the knuckles of your fingers
to touch light switches, lift buttons, etc. When at a
petrol station, hold the fuel pump handle with a
paper towel or use a disposable glove. Open doors
with your elbow or otherwise, not your palm.
Use work gloves or, if you do not have your work
gloves, use disinfectant wipes. Work gloves should
be washed/disinfected daily, and crews are to carry
6. When you return home or to your place or work,
and have been with other people, wash your hands
with soap for 20 seconds and/or use more than 60%
alcohol-based hand sanitiser. Always bring with
you a disinfectant and put one near the front door
of your home and in your car for use after visiting
a petrol station or touching dirty items when you
cannot immediately wash your hands.
7. Cough and sneeze into disposable towels and throw
8. Use your professional mover’s gloves. Wash/disinfect
them on a daily basis. If you are using disposable
gloves, when you take them off at the end of work,
immediately wash your hands thoroughly.