Setting the Standard
Many BAR members have adopted various quality certifications, enabling them to operate to clearly defined standards with procedures that are designed to benefit the customer at every stage of the move.
Quality Service Standards Ltd (QSS) is a wholly owned subsidiary of BAR, established in 1999. QSS is a UKAS-accredited certification body to audit the BS EN 12522 (Domestic) standard. Through its team of highly experienced and qualified industry professionals it carries out approximately 1200 membership inspections and quality audits each year. Using quality standards is a highly effective way to improve performance and enhance the profile of a business. QSS helps Members achieve and maintain certification for the specialist industry standards BS EN 12522 (Domestic), BS EN 14873 (Storage), BS EN 15696 (Self Storage), BS 8522 (Commercial) and BS 8564 (Overseas) as well as ISO 9001 (Quality Management Systems), ISO 14001 (Environmental), BS OHSAS 18001/45001 (Health & Safety), ISO 27001 (Information Security) and the standards for shredding, document storage and security screening of individuals.
Domestic Moving Standards
These standards are the first and only recognised quality standards specifically aimed at furniture removals and storage (and self storage) for the benefit of the private individual.
Commercial Moving Standard
For commercial moves, all BAR Commercial Moving Group members adhere to the Commercial Moving Standard BS 8522. This was created by BAR in conjunction with BSI (British Standards Institution) to provide a tailored set of requirements specific to business (non-residential) moves.
Overseas Moving Standard
For overseas moves, BS 8564 is the relevant standard and BAR also recognises the internationally accepted FAIM certification which many Overseas Group members have adopted.
It is unfortunate that the Removals and Storage industry is still largely unregulated. It is perfectly possible for anyone to buy a van today and to proclaim themselves as a removals expert tomorrow. However, when a customer engages with a BAR Member, they can be absolutely assured that they are properly regulated, professionally run businesses that are fully compliant with our very strict Criteria of Membership rules as well as the Code of Practice which governs adherence to current consumer protection legislation. Each Member business is subjected to an annual inspection by the BAR to ensure ongoing compliance with those mandatory rules, and improvement notices are served for any areas of non-compliance. In addition, and to recognise outstanding performance, the Association promotes three annual competitions with each one relative to activity across a different field of removal specialism.
Code of Practice
All BAR members must abide by the British Association of Removers Code of Practice. It is the only code in the moving industry that’s approved and monitored by the Chartered Trading Standards Institute:
The Code dictates:
- The standards of service you will receive
- The quality of the materials used
- The standards of vehicles and warehouses
- Staff training requirements
- What will happen if something goes wrong
Most importantly the Code requires BAR Members to deal with you in a courteous and sympathetic way at all times.
If a customer has a complaint about the service, a BAR Member will try to resolve it fairly, quickly and efficiently. In the event of a dispute relating to the provision of a service covered by this Code, which cannot be resolved, either the customer or the Member may refer it to the independent Alternative Dispute Resolution scheme (ADR). Please visit our What to do to if something goes wrong page for more information.
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