This training session is ideally suited to team leaders or office staff alike who deal directly with customers. Suitable for those who wish to gain essential skills or as a refresher.

Course Overview

In this one day customer service course delegates will learn how to apply best practice techniques to develop excellent customer service relationships with their customers.

Course Content

• The difference between an internal and external customer
• Why customer service is important
• What you can do to create a positive first impression
• Understanding the needs of different customers
• The steps to take when handling a customer query/complaint
• Overview of the BAR Independent Alternative Dispute Resolution Service
• What is effective listening?
• The elements that make up face-to-face communication
• The importance of eye contact
• Optional – How to provide great customer service over the telephone including how to handle angry and abusive callers.

Price

Members: £140 + VAT
Non Members: £150 + VAT

NB: This course is available as an in-company option

Other Information

Duration: 1 day
Maximum Delegates: 12
Venues & Dates:
Manchester: 4 Mar, 27 Apr
Somerset: 12 Mar

BOOK!

To book this course or for more information please call 01923 699 484 or