Introduction to Removals Team Leading ‎

This course is suitable for new or existing Removals Teams Leaders who wish to gain an overview of the skills required to effectively manage a team of removals operatives.

Course Overview

This course has been written by Highways England and aims to provide professional drivers with This one-day course is designed to provide new or existing Removals Teams Leaders with an overview of the skills required to effectively manage and motivate a small team of removals operatives. Throughout the course key operational responsibilities and problem solving techniques are explored.

Course Content

  • The Competitive market – what do removals companies have to do to be competitive
  • What is the Team Leader’s role and the personal qualities needed
  • 6 Approaches/Actions for successful team leadership includes:
    − Recognising the value of the Team Members
    − Involving the team in decisions that affect them
    − Leading by example
    − Being prepared to admit mistakes
    − Dealing with conflict within the team
    − Motivating the team
  • Communication skills
  • Team Leader: Planning and organising activities
  • Team Leader: Controlling Activities
  • The Importance of Customers – Customer Service
  • The British Association of Removers Code of Practice
  • Risk assessment
  • Problem solving for Removals Team Leaders

Duration:

One day

Maximum Delegates:

12

Price per Delegate:>

Members: £199 + VAT

Non Members: £239 + VAT

Venues & Dates:

Watford:

30 Oct

To find out more information on this course or to book please contact us on 01923 699484 or email training@bar.co.uk

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